Ordering

There are several methods in which you may place an order with Oh Baby!:

Placing an Order Online

Our web site is open for business 24 hours a day, 7 days a week. Purchasing our products online using our secure server is the easiest way to order our products and the quickest way for you to receive them! Don't forget to visit the Barefoot Dreams Backroom to find special savings everyday.

You may place an order by telephone by calling us toll free at 866.873.BABY (2229). We will be happy to take your order during our regular hours: Monday through Friday between 9:00 a.m. and 6:00 p.m. central time or Saturday between 10:00 and 5:00 central time. If we are unavailable, please leave a message and we will return your call.

You may also order by fax at 512.478.9537. Please include:

• Your credit card number
• The security code on credit card (3 digits on the back of your Visa or/MasterCard and 4 digits on the front of your American Express)
• Expiration date
• Zip code of the billing address of credit card
• Shipping address information
• Your telephone number or email address in the event that we need to contact you
• Please also indicate if you would like a receipt mailed to you.
• And, of course, what you would like to order!

You may also order by email at sales@ohbabyaustin.com. Follow-up your email with a phone call to confirm receipt of your order information and to provide payment information. Please include the following information in your email:

• Shipping address information
• Your telephone number or email address in the event that we need to contact you
• Please also indicate if you would like a receipt mailed to you.
• And, of course, what you would like to order!

We accept Visa, MasterCard, American Express, and Discover credit cards. If you prefer to pay with a check, you may send a copy of the order and the check to:

Oh Baby! Attn: Order Processing
2805 Bee Caves Rd., #414
Austin, TX. 78746

To determine the correct amount of the check, you may either call us or go through the online ordering process. Please make checks payable to Oh Baby!.

• Sales Tax:  The Federal Government requires that we collect sales tax for items shipped within the state of Texas, where OHbaby! maintains a physical presence.
• Price differences:  We make every attempt to have consistent pricing throughout our website and store. Occasionally we offer special prices that are exclusive to our website. Please call us at 866.873.BABY (2229) if you have any questions about pricing.
• Price Adjustments:  If you previously purchased an item(s) that is now on sale, we will gladly offer you a price adjustment if the original date of shipment for your order was within 7 days of the sale offering.

Please contact us immediately at 512.478.3785, toll free at 1.866.873.BABY (2229), or fax us at 512.478.9537 should you need to make any changes to your order. Please provide us with your invoice number if it is available. You may email order changes to sales@ohbabyaustin.com. However, due to the unreliability of communication via email, order changes requested via email cannot be guaranteed and we recommend that you follow up your email with a phone call or fax to verify that your email was received. 

Standard Shipping

OHbaby! makes every effort to process and ship your orders quickly, with most in-stock items shipping within 48 hours of ordering. We do not ship on Saturdays, Sundays, or holidays. Some orders may take longer to process, including items that are located in our remote warehouse or temporarily out-of-stock. Should there be any delay associated with your order, you will be notified within 5 days after placing your order.

Our standard method of shipment is via FedEx. In certain situations and at our discretion, we will ship via the United States Postal Service. Please note that FedEx ground service takes anywhere from 1 to 5 business days to arrive within the continental US, depending upon the destination. FedEx does NOT pick up or deliver on Saturdays. FedEx does not deliver to residential addresses on Mondays. OHbaby! cannot be responsible for delays caused by the carrier. Currently, our website cannot process international orders; please call if you would like us to ship to a destination outside of the U.S. Sales tax of 8.25% will be added to all orders with a billing address within Texas. Please use the chart below to estimate the standard shipping & handling charge for your order:

• Orders Totaling $0 - $50.00 are shipped for only $5.95
• Orders Totaling $50.01 - $99.99 are shipped for only $8.95
• Orders Totaling $100.00 - $199.99 are shipped for only $11.95
• Orders Totaling $200.00 - $299.99 are shipped for only $14.95
• Orders Totaling $300.00 - $399.99 are shipped for only $17.95
• Orders Totaling $400.00 or more are shipped for only $19.95

Expedited Shipping

We offer Expedited Shipping (2-3 business days) via FedEx 2Day. Your order must be placed before 10 am CST to be shipped out the same day. Orders placed after 10 am CST will be shipped out the following business day. If you would like to request Overnight delivery, please call us at 855.873.BABY (2229), or let us know in the “Special Instructions” field that you would like to upgrade to Overnight shipping, and we will be happy to call you back with a shipping quote. Please use the chart below to determine the expedited shipping & handling charge for your order:

• Orders Totaling $0 - $50.00 are shipped for only $25.95
• Orders Totaling $50.01 - $99.99 are shipped for only $28.95
• Orders Totaling $100.00 - $199.99 are shipped for only $31.95
• Orders Totaling $200.00 - $299.99 are shipped for only $34.95
• Orders Totaling $300.00 - $399.99 are shipped for only $37.95
• Orders Totaling $400.00 or more are shipped for only $39.95

International Shipping

For international orders, OHbaby! is not responsible for additional fees imposed by the destination country, such as duty taxes. By requesting international shipping, the customer gives OHbaby! the authority to charge the credit card used for the initial purchase to reimburse OHbaby! for any such additional fees imposed by the destination country on OHbaby! If the customer paid for the initial purchase with a check, the customer agrees to reimburse OHbaby! for any such additional fees imposed by the destination country on OHbaby! upon notification of such fees by OHbaby! OHbaby! will not be responsible for nor refund any such fees.

Please log-in to your account to view the order history for your account and track the status of current orders. You can expect to receive your in-stock items within 5 - 10 business days. If you have any questions regarding an order you have placed, you may e-mail us at sales@ohbabyaustin.com or call toll free at 1.866.873.BABY (2229).

Within 21 days of receipt of merchandise, we will credit your original method of payment, excluding shipping and handling charges. After 21 days all returns are for exchanges or store credit only. Please…no returns, exchanges or store credit after 60 days from date of purchase. Please note, return of items that are marked “Seasonal Clearance” must be received within 14 days of receipt of merchandise. Sale of items from "THE BACKROOM" are a FINAL SALE, and cannot be returned for any reason other than product defect or error in order fulfillment. We must have a policy to prevent abuse, and we cannot make exceptions to this policy. Thank you for your understanding. Please return items securely wrapped. All articles must be in saleable condition; previously worn articles are not returnable. Oh Baby! reserves the right to charge a re-packaging fee of 5%, which will be enforced if items are returned without the original packaging material. Shipping and handling charges are one direction only; we do not pay shipping on return items. Returns may be sent to the address indicated in the Payment Options section above.