Contact Us

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2805 Bee Caves Rd, Suite 414
Austin, TX 78746
United States

866.873.2229 -or- 512.478.3785

Our Policies

| Privacy Policy |

At PerriBerri, your right to privacy is our number one concern. That is why, when you visit PerriBerri.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site at www.PerriBerri.com.

The online store at www.PerriBerri.com is designed to give you control over the privacy of your credit card information, name, address, email and any other information you provide us. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption. If at any time you would like to make a purchase, but would rather give your credit card information to a representative over the telephone, you may place your order by calling us at 866.873.2229 -or- 512.478.3785.

Technologies are available on the Internet that help us deliver customized visitor experiences. At PerriBerri, we primarily use "cookies" to maintain your shopping experiences in our online store. A cookie is a small amount of data that is automatically sent to your web browser from a web server and stored on your computer's hard drive. They help you navigate our site easier. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using on your internet service protocol (ISP) address, but beyond that, our use of cookies is designed only to provide you with a better experience while visiting www.PerriBerri.com and to help us offer better products and services to meet the needs of our valued customers.

When you provide your personal information such as name, street address, email address, and phone number, PerriBerri will not give or sell this information to any outside company for any use. Moreover, it has always been a PerriBerri policy to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase. 

For more information about PerriBerri’s privacy or information usage policies, contact us at sales@perriberri.com and put “privacy” in the subject line.

| Returns & Exchanges |

Returns and exchanges must be made within 14 days of receipt of merchandise. For returns, we will credit your original method of payment, excluding shipping and handling charges. Exchanges are processed as returns, at which time you can place a new order. No returns or exchanges, including gift exchanges, will be accepted after 14 days. For gift exchanges, please contact us.

All items must be in salable condition; previously worn or used items are non-returnable. Sale items are a final sale and can not be returned for any reason other than product defect or error in order fulfillment. We do not accept returns due to regular wear and tear.

Please return items securely wrapped. PerriBerri reserves the right to charge a re-packaging fee of 5%, which will be enforced if items are returned without the original packaging material. Shipping and handling charges are one direction only; we do not pay shipping on return items. Returns may be sent to our store address. Please include a copy of your original receipt or a note with your full name and order number, and highlight or state the item(s) you would like to return. Once we receive and approve your return, please allow 3 - 5 business days for refunds to be processed.

We must have a policy to prevent abuse, and we cannot make exceptions to this policy.